Refund policy
At MODUS India (operated by SkyRocket Ventures), we stand by the quality of our products. However, if you receive a damaged or incorrect item, we are here to help.
7-Day Replacement Window
You have 7 days after receiving your item to request a replacement. If 7 days have passed since your delivery, unfortunately, we cannot offer you an exchange.
Eligibility for Replacement
We only offer replacements for the following reasons:
-
The product arrived damaged or defective.
-
You received the wrong item/design.
MANDATORY: Unboxing Video Requirement
To be eligible for a replacement, you MUST provide an unboxing video of the package.
-
The video must clearly show the unopened package, the shipping label, and the process of opening the parcel to reveal the damage/defect.
-
Without this video proof, we cannot process your replacement request.
How to Request a Replacement
-
Contact us via WhatsApp at +1 226-286-5269 or email hello@modussetup.in.
-
Provide your Order ID and attach the Unboxing Video.
-
Once approved, we will arrange a reverse pickup from your location at no cost to you.
-
Please ensure the item is in its original packaging and ready for handover to the courier.
-
Once we verify the pickup, a fresh replacement unit will be shipped to you immediately.
Refunds
We do not offer monetary refunds. All valid claims will be settled via a free replacement of the product.
